Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
spacious rooms
welcoming staff
dated decor
service speed improvement needed
8.0/10
Great
Rooms
7.4
Location
8.9
Service
8.2
Dining
8.1
Guest reviews
8.0/10
based on 9 reviews
4/5
based on 2533 reviews
8.1
8.1/10 based on 2174 reviews
#87 of 398 hotels in Vienna based on Tripadvisor
Mark
United Kingdom,
April
2024
8.2/10
The hotel offers very spacious rooms with a king bed within a 15-minute reach of Vienna city center and the cathedral. The decor is outdated but the size is impressive. The service is friendly but in need of improvement for quicker orders and room condition checks. The location is excellent, right in front of a park and a short walk to key city attractions. The dining experience is praised for its varied selection, especially for vegetarians.
Rooms
8.0
The spacious rooms with a king bed are a highlight, although the decor is dated.
Service
7.0
The staff is welcoming and friendly, especially recognizing IHG members, but improvements are needed for faster service and room maintenance checks.
Location
9.0
The prime location in front of a park and a short walk from the city center offers a perfect home base for exploration.
Dining
9.0
The dining experience impresses with a good selection of food, including options for vegetarians.
Facilities
8.0
The hotel facilities meet expectations, offering essential services for a comfortable stay.
spacious rooms
dated decor
George
United Kingdom,
March
2024
7.4/10
I had a mixed experience at the hotel. The rooms were spacious and comfortable, with a wonderfully cozy bed but were not fully prepared, and there was a constant wind-like noise. The service was courteous and helpful, although there were some delays during check-in. The location was convenient, close to attractions and restaurants, but lacked certain amenities. The dining options were varied and impressive, although not up to traditional standards. Overall, a decent stay with a few hiccups.
Rooms
7.0
The room was of a good size with an exceptionally comfortable bed and firm feather pillows, although not fully ready and had a constant wind-like noise.
Service
8.0
The service was friendly and professional, with some minor delays during check-in.
Location
7.0
The location was convenient, within walking distance of attractions and restaurants, with some room for improvement in amenities.
Dining
8.0
The dining experience was varied and impressive, although not meeting traditional standards.
Facilities
7.0
The facilities seemed promising, with potential for improvement.
John
United Kingdom,
March
2024
8.2/10
I had a fantastic stay at the hotel with great views of Stadtpark from my 9th-floor room. The room was perfectly comfortable and well-equipped, though the decor felt a bit outdated. The service was top-notch, from the friendly staff at the lounge to the professional room service. The location was convenient, right across from Stadtpark and within walking distance of many attractions. The dining options were impressive on an international level, though not as traditional as I expected. The hotel facilities were nice and unique, adding to the overall experience.
Rooms
8.0
My room on the 9th floor had fantastic views of Stadtpark and the surrounding area. It was perfectly comfortable, well kitted out, and a good size.
Service
9.0
The service was absolutely amazing, with special kudos to Thomas at the lounge. Everyone was courteous and professional, enhancing my overall experience.
Location
9.0
The hotel's location facing Stadtpark was excellent, offering easy access to nearby attractions and the metro station across the street.
Dining
8.0
The dining experience was very impressive on an international level, with a great selection of food options. However, it was not as traditional as expected.
Facilities
7.0
The hotel facilities were also nice and unique, adding to the overall experience.
Gary
United Kingdom,
November
2023
7.8/10
The hotel had a small bathroom, but the rooms were quiet with plenty of charging sockets. Despite noisy neighbors, the location was excellent with easy access to attractions. The dining experience was busy but offered a great selection of food. The service was courteous, but some staff members were strict. Overall, a good value for the money.
Rooms
7.0
The small bathroom was a downside, but the rooms were quiet and had plenty of charging sockets.
Service
7.0
The service was mostly courteous, but some staff members were strict.
Location
9.0
The location was excellent, near attractions and in the center of town.
Dining
8.0
The dining experience was busy but offered a great selection of food.
Facilities
8.0
Good lobby and bar facilities for hanging out.
Barry
United Kingdom,
June
2023
8.2/10
I stayed at the hotel which is conveniently located just 15 minutes from Vienna city center and the cathedral. The rooms are small with old-fashioned decoration, but my room on the 6th floor overlooking the park was nice. The service was top-notch, one of the best I have experienced during my 30 years of visits to Vienna hotels. The staff were kind and professional, providing a very pleasant experience. The location is excellent, close to public transport and within walking distance to many attractions, with the metro station right across the street. The dining options available were decent, with a great breakfast selection, though lacking bananas. The facilities were satisfactory for my needs.
Rooms
7.0
The rooms are small with old-fashioned decoration, but my room on the 6th floor overlooking the park was nice.
Service
9.0
The service was excellent, one of the best I have ever met in more than my 30 years' visits to Vienna hotels. The staff were attentive and provided a very pleasant experience.
Location
9.0
The hotel is excellently located, just 15 minutes from Vienna city center and the cathedral, with public transport and the metro station right across the street.
Dining
8.0
The dining experience was good with a great selection including egg and omelette station, bread, pastries, cereal, fish, and various stations, but lacked some items like bananas.
Facilities
8.0
The facilities met my needs during the stay.
Martin
United Kingdom,
May
2023
8.6/10
I had a pleasant stay at the hotel. The rooms were nice, spacious, and comfortable with a lovely view of a skating rink, but they felt a bit outdated considering the price. The service was very helpful and courteous, adding a friendly touch to my experience.
Rooms
7.0
The rooms were large and comfortable with a lovely view of a skating rink.
Service
9.0
The service was very helpful and courteous.
Location
10.0
The location was perfect, right next to the underground metro and close to the city center.
Dining
8.0
The dining experience was enjoyable, and the delicious homemade cakes were a highlight.
Facilities
The hotel facilities were good, offering a pleasant experience.
Mario
United States,
May
2023
9.0/10
I had an amazing stay at the hotel, with superb rooms boasting nice views over the rooftops of Vienna. The location was awesome, right across the road from a U Bahn station and within easy walking distance to many city center sites. The dining was delicious, although we had a slight wait to be seated due to the hotel being full. The service was top-notch, ensuring any issue was promptly addressed with care.
Rooms
9.0
The rooms were really superb, offering a lovely view over the ice rink. They were well-equipped and comfortable.
Service
9.0
The staff provided excellent service, going above and beyond to ensure guest satisfaction. They even recommended great nearby restaurants.
Location
10.0
The location is the best feature of the hotel, right opposite the Stadtpark and a short walk to the Ringstrasse, making it convenient to explore Vienna.
Dining
8.0
The dining experience was delightful, with delicious food. However, there was a slight delay in seating due to the hotel being crowded.
Facilities
9.0
The hotel offers an array of facilities to ensure a comfortable stay.
E.
United States,
May
2023
7.8/10
My stay at the hotel was a mixed experience. While the rooms had a dated feel and struggled to cool down even in January, they were decent overall with a few cleanliness issues. However, the service was exceptional, especially with Julia Knauder going above and beyond to make up for any shortcomings. The location was ideal for those wanting to be close but not directly in the city center. The dining experience was fantastic with a memorable incident involving my lost watch. Overall, a stay with ups and downs.
Rooms
6.0
The rooms felt like something out of the 1980s and struggled to cool down even in cold weather. They were nice despite some cleanliness issues.
Service
9.0
The service, especially from Julia Knauder, was excellent, although some improvements in efficiency could be made.
Location
8.0
The location was great, close to the city center but not right in the middle, and across from a lovely park, making it a relaxing spot.
Dining
9.0
The dining experience was exceptional, with a variety of options and an incident where I left my watch and it was promptly returned.
Facilities
7.0
The facilities were decent overall, offering standard amenities for a comfortable stay.
James
United States,
May
2023
7.6/10
My stay at the hotel was a mixed experience. The rooms, with views overlooking the park, had a cozy feel with very comfortable beds and even a helpful dressing table mirror, which is a nice touch often missing in other hotels. However, the overall decor seemed outdated, reminiscent of a style from 1987. On the bright side, the location is fantastic for exploring Vienna, offering easy access to various attractions and dining options. The service was a bit inconsistent; while the room cleaning was prompt, the lack of regular checks on room conditions and staff training was noticeable. The dining experience was pleasant, with a good range of food, but not particularly exceptional. However, the facilities were adequate, although nothing extraordinary.
Rooms
8.0
The rooms were comfortable and had a nice view of the park. The beds were really cozy, and I appreciated having a dressing table mirror.
Service
7.0
The room service and cleaning were efficient. However, there seemed to be a lack of regular checks on room conditions and staff training.
Location
9.0
The hotel's location is excellent for exploring Vienna, with easy access to attractions and transportation options.
Dining
7.0
The dining experience was decent, with a good variety of food choices. However, it didn't stand out as exceptional.
Facilities
7.0
The facilities were adequate for my stay, but nothing extraordinary.
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